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Online Ordering

235 articles
How do I resolve the "Security header is not valid" error message?
How Can I Prevent Fraudulent Orders?This article describes some preventive measures you can take to reduce fraudulent orders placed via your online menu
How do I mark a menu item as takeout or delivery only?This article provides the steps to mark an item as takeout or delivery only in your Online Ordering system.
Can I add text to my menu?This article describes several ways to add custom text to a menu
Is Paytronix Online Ordering PCI Compliant?Learn about Online Ordering and how it is PCI compliant.
My Menu doesn't look right in my browserIf your Paytronix Online Ordering menu doesn't show up properly in a browser window review the possible scenarios in this article
Can orders be altered after they are placed in Paytronix Online Ordering system?
Configuring Custom PoliciesReview this article to configure custom policies, such as privacy policies
Printer app and ordering offlineThis article explains why the Paytronix Online Ordering printer app went offline and why online ordering for you restaurant got turned off.
Configuring EPSON Printer Hardware (Ethernet)This article will walk you through configuring the EPSON printer hardware (Ethernet).
What Printers Do You Recommend?This article provides a recommended printer for those using the Receipt Printer App.
How do I add a Custom Favicon in Order Experience Builder?This article reviews how to add a custom favicon in Order Experience Builder.
Order Details ScreenThis article provides an image of the order listing screen and its components
How will my restaurant receive order notifications?Learn the many ways your restaurant can receive notifications when a new order comes in
Test Order Guidelines - DoorDash ordersThis article provides guidelines when placing a test DoorDash order
What is the "Security header is not valid" error message?
How do my orders get processed?Understand how cash and credit card payments are processed for Online Ordering.
Setting Up a Revel Discount for Paytronix Online OrderingReview this article on how to set up a Revel Discount for Online Ordering
Managing Your White Label Settings (WL)Need to manage your White Label settings? This article is what you want
How to integrate POSlavuLearn how to enable the POSlavu Integration
Setting up Focus POS to work with Paytronix DeliveryThis article will walk you through setting up Focus POS to work with Paytronix Delivery
Printing Customer Information in RevelThis article provides steps on how to add customer information on Revel kitchen tickets
How can I Create Customized Receipts in Online Ordering?Your Online Ordering receipt is untapped real estate for promoting your brand. Learn how to include customized messaging.
Can I White Label the Paytronix Online Ordering services? (WL)Interested in being a White Label Partner? Review this article for more details
What are AI Menu Search and Out of Stock Suggestions?Help guests easily navigate your menu and find alternatives to out of stock items with this AI driven feature.
How do orders in Focus work?Review this article to learn how your online order will be processed through a Focus integration
Disabling Paytronix Payments for Online OrderingThis article provides the steps to disabling Paytronix Payments
How do I resend a receipt as a customer?
How to Change the Facebook Online Order Tab Name
Picking a Processing Station (Focus)This article provides guidelines for picking a procession station
Managing Your Micros IntegrationThe article reviews how to manage your Micros integration
How do I control my credit card batching?
Adding a CNAME Record (WL)This article dives into what is a CNAME, why you may need one and how to go about adding one
Can I see a Paytronix Online Ordering Menu in action?View this article to view the different ways a Paytronix Online Ordering Menu is available
What if I have a couple items with different options from the rest of the category?Review our recommendations for when you have a couple items with different options from the rest of the online ordering menu category
Can a customer reorder a previous order?Learn the several ways for a customer to reorder an order they've placed previously
How do I determine my AVS requirements and how do they work with my payment gateway?
Secret Menu Frequently Asked QuestionsThis article will answer common questions about the Secret Menu feature.
What is the Stored Value Instant Payments Detail Report?This article explains the Stored Value Instant Payments Detail Report.
Why did the Kitchen Receive a Ticket with "Cancel Order/Do Not Make"?Understand why 'Cancel Order/Do Not Make' is on your kitchen's ticket(s).
Allowing Substitutions for OptionsThis article reviews how to allow substitutions on menu items
Managing Your White Label Plans (WL)Ready to start signing up customers? Follow these steps to setup subscription plans
How to connect your Aldelo POS systemThis article provides the steps to your Aldelo POS system
What if there is an issue with my order?
Managing Authorize.Net Email ReceiptsThis article discusses managing Authorize.Net email receipts
Configuring SecurePay AUThis articles describes how to configure your SecurePay AU gateway with Paytronix Online Ordering
What are POS Settings?This article will review how to populate POS Settings prior to mapping your menu items.
Online Ordering Reports and Dashboards OverviewLearn about the wealth of data available to you through our Online Ordering reports and dashboards.
Refreshing SettingsLearn how to make sure the tablet is using the latest settings
Order Listing ScreenView this article to see an example of the order listing screen
How do I link my Paytronix Online Ordering menu to my mobile website?Learn how to link your Paytronix Online Ordering menu to your mobile website
Saving Paytronix Online Ordering link to your phoneThis article describes how to add the Paytronix Online Ordering link to your phones' homescreen
Viewing Pending/Unconfirmed OrdersLearn how to view pending/unconfirmed orders
How long does it take for my restaurant to get paid?
Enabling Address Requirements (AVS)To enable Address Requirements (AVS) please follow the steps in this article
How do I customize the color of the Order Online! button?Learn how to customize the color and location of your Order Online! button.
How to connect your Revel POS SystemThis article includes information on how to connect Paytronix Online Ordering with Revel POS
How do I Add Nutritional Information to My Online Ordering Menu?Help your guests make informed decisions when ordering by adding nutritional information to your menu.
How Can I Add Calorie Counts to My Online Ordering Menu?Help your guests make informed choices by adding calorie counts to your menu.
How do I Configure Pizza Options in my Online Ordering Menu?Interested in putting build-your own pizzas and different pizza sizes to your Online Ordering menu? This article will explain how to configure both of these options.
POS Integration OverviewThis articles describes the process for setting up POS integration with Online Ordering,
Setting Closed and Limited Hours for HolidaysThis article provides the steps to set the closed and limited hours for holidays in your Online Ordering portal
How to Set Variable Lead TimesThis article explains what a variable lead time is, and how to create a variable lead time by schedule
Enterprise Settings ManagementFrom making edits in bulk to scheduling and auditing, your team can use this feature to save time, ensure consistency, and even reduce the risk of making an error
What are Delivery Settings?Whether you have your own fleet of drivers or prefer to use one of the third-party delivery service providers we partner with in your area, this article will help you…
Installing & Configuring the POS Connector for POS IntegrationsThis article provides the steps to install and configure the POS Connector for POS Integrations, specifically Micros and Focus
Can I add images to my menu items?Want to learn how to add appealing images to your menu items? This article is for you
The Embedded Menu Fonts Look WrongThis article will help you fix issues with your embedded menu fonts.
International Phone Number Formatting with Online OrderingThis article provides the format necessary to use phone or text notifications to an international (non-US) number
The "Order Online" button looks wrong in Internet ExplorerThis article will help you resolve the issue where the "Order Online" button looks wrong in Internet Explorer
How can I stop accepting credit card charges?Learn how to disable credit card payments.
POSLavu Integration InformationView this article for information on the POSLavu Integration
How do I connect PayPal Pro to my Paytronix Online Ordering account?To connect PayPal Pro to your Paytronix Online Ordering account follow the steps in this article
How can I check if my Micros system is licensed for Transaction Services?Review this article to check to see if your Micros system is properly licensed
How do I receive orders with HP ePrint?HP ePrint is a secure, cloud-based service that lets you print using an email account with an active internet connection.
Real-Time Order Management/Tablet SettingsReal-Time Order Management lets you take control over the lifecycle of an order
Adding Cross-Sell ItemsThis article explains what cross-selling is and how to set it up in your Online Ordering system
Configuring First Data e4/PayeezyThis article will walk you through configuring the First Data e4 Gateway for accepting payments with your Paytronix Online Ordering system
Configuring Hours of OperationThis article discusses how to configure your hours of operation in Online Ordering
Using One Bringg Account for Multiple Restaurants / LocationsThis article outlines the steps to connect your Bringg account with multiple restaurants
Printing in Text ModeThis article walks you through setting up a text-mode printer.
What is Self-Guided Store Set up in Online Ordering?Learn how to set up your Online Ordering stores, using our self-guided set up.
How do I Enable the Updated Merchant User Experience?Set up our Updated Merchant Experience, now with a streamlined left hand navigation.
How do I Enable a Call Center?Online Ordering’s Call Center feature allows your call center agents to easily and conveniently enter orders on behalf of your guests.
NCR Version Requirements for Online OrderingUnderstand the minimum and recommended version requirements for NCR Aloha Systems to support Online Ordering.
Online Ordering PermissionsCurious what each permission in Online Ordering means? Check out our helpful table for more detail.
How do I Configure Tobacco Delivery?Set up tobacco delivery with your third party delivery providers.
What is the Restaurant Settings Dashboard?How great would it be to see core settings for all of your locations, in one view? It’s possible with the Restaurant Settings Dashboard.
Adjusting OrdersThis articles describes how to adjust the order prep time
How can I view all my store addresses in the PXS Merchant?This article provides the steps to view the addresses of your stores in the PXS Merchant and how to edit
How to edit greyed out category wide optionsThis article provides the steps on how to edit greyed out category wide options
How do I track order sources?Learn how to track order sources
How to Mark an Item Out of StockLearn how to mark a specific item Out of Stock in Online Ordering
Creating CategoriesThis video will walk you through the basics of adding menu categories
Tablet Self Service Setup GuideThis article provides the self-service setup steps for our tablet
What is the Guest Feedback Feature in Online Ordering?Engage with your customers through feedback mechanisms
What printers are supported by the tablet app?View the current printers supported by the Android SDK used in Paytronix Online Ordering's Android tablet app
Rejecting OrdersLearn how to reject an order when necessary
Menu Items that Require a Minimum QuantityReview this article to set a minimum quantity for Online Ordering menu items
What currencies are supported by Paytronix Online Ordering?
Tablet Supported Printers for Online OrderingThis article provides a list of printers supported by the Paytronix Online Ordering tablet application.
What is Menu Optimzer?This article covers how Menu Optimizer can help you make the most of your test menus.
What if I have 2 restaurants and 1 website?Learn how to setup multiple restaurants for one website
Order Button not showing up on every pageLearn how to fix when the order button is not showing on every page
Connecting Ordermark with Paytronix Online OrderingThis article provides the steps to connect your Paytronix Online Ordering location with an Ordermark printer
Accepting Payments via LevelUpThis article provides information on how to accept payments via LevelUp
Configuring Vantiv Express GatewayThis article provides information on connecting your Vantiv Express Gateway account to your Online Ordering account
MICROS 3700 Integration InformationReview this article for information on the Online Ordering Integration with Micros 3700 POS
Unmapped ReportReview these steps to check your mappings
What is One-Click Ordering?Give your guests the ability to add a menu item with just one click or allow for modifications by turning on or off, One-Click Ordering.
How do I connect Authorize.Net with my Paytronix Online Ordering account?This article proceeds information on how to connect Authorize.Net with your Paytronix Online Ordering account
How to add lead time for specific menu itemsReview this article if you have a specifics items on your Online Ordering menu that take longer to make and you want to add extra lead time on that item
Enabling Trace Logging for POS Integrations / AppsWe may need to get detailed logs from your system. this article provides the steps to enable trace logging
How do I offer multiple choices for a menu item?Not seeing multiple options on an online ordering menu item? This article provides the steps to fix that
Advanced Menu Management - Meal DealsThis article will walk through an example below to setup daily specials
Can a Customer Use Multiple Coupons at Checkout?
Charge In House Charge SummaryCharge In House Charge Summary report help
Managing Pending OrdersThis article discusses how to manage pending orders
Preventing Credit Card FraudThis article discusses preventing credit card fraud
Enterprise Settings Management How-TosIn this step-by-step guide, we'll go through the ways you can make the most of the new changes to Enterprise Settings Management
How to Create and Edit Groups in Enterprise Settings ManagementIn this article, we'll go over how to create and edit store groups, which can help save time when making bulk changes for various stores
Synchronizing Menus in a Merchant accountThis article provides steps you can follow to sync a menu
How Can I Automatically Send my Online Ordering Customers a Coupon?Email Rules are a great marketing tool used to generate business from repeat customers, for example, by sending them coupons. Review this article for more information
How to Find Your Restaurant ID for Online OrderingThe Restaurant ID is a uniue string of letters and numbers that are associated with each store in Online Ordering. This article reviews the ways to find your Restaurant ID
Not Receiving OrdersIf you have an issue and are not receiving online order notifications, follow these steps in this article
Automatically Applied CouponsThis article reviews how to setup coupons to automatically apply
Why doesn't this coupon code look familiar? (Single-Use Codes)This article explains why a coupon may not look familiar to you
Can I Override Plan Features and Prices for a Single Restaurant? (WL)Follow the steps in this article to override plan features and prices for a specific restaurant
Offering a Coupon to Build Your Mailing ListThis article discusses how offering a coupon can help build your mailing list
Receive "Your e-mail or password was invalid. Please try again" error trying to log into Paytronix Online OrderIf you are running into this error, this article provides guidance on how to log in
How do I contact Paytronix Online Ordering technical support?Paytronix Online Ordering technical support has real people ready to answer your questions, and can be contacted by the information in this article
Enabling Curbside Pick-UpLearn about the curbside setup process, as well as the guest experience, and much more
How to request Google Wallet ConfigurationThis article contains a requirements document to be completed and sent back to support to complete the Google Wallet Configuration
Thinking of using the tablet app?If you are thinking of using the tablet app, this article is a good place to start. It has links to other articles to help you get all the information…
Restarting the Online Ordering Integration App/ServiceThis article will walk you through restarting the Online Ordering POS Integration Service
How Should I Handle Potentially Fraudulent Orders?This articles discusses how to handle potentially fraudulent orders
Viewing Your Paytronix Order ListThis article walks you through viewing and navigating your order history.
How Do I Use Secret Menus?This article will walk you through the steps to set up Secret Menus.
What is Order Experience Builder (OXB)?This article outlines how you can use the pre-built experiences we provide in the Builder Edition to quickly construct an exceptional online guest ordering experience.
Getting Started with Paytronix Payments with Online OrderingWhen you sign up with Paytronix Online Ordering, your account will automatically be set up with Online Ordering Payments but this article walks you through completing your account setup.
Tablet Workflow OverviewThis article gives a quick overview of the tablet workflow.
Setting Up Untaxed / Non-Taxed ItemsView this article for steps on how to exclude certain items from taxation
Tablet app hardware requirementsWe highly recommend using one of our provided (ELO) tablets but if you're purchasing a tablet from a 3rd party (or you already have one), there are some basic hardware…
What are AI Cross-Sells?This article explains how AI Cross-Sells can be used to dynamically suggest additional items to complete a guest's online order.
Why did my customer get charged if their credit card was declined?This article discusses how to handle situations where a guest was charged but their card was declined.
What if I cannot see the items in my POS to map to?This article describes how to map new menu items in Online Ordering to ensure they are properly sent to your POS
Installing Order NotifierThe steps in this article walk you through installing the Order Notifier application which allows you to receive orders on a Windows-based PC or Point-of-Sale system.
Brink Menu TroubleshootingThis article describes two common Brink menu issues and how to troubleshoot them
Disabling the Order with Google IntegrationThis article provides the steps on how to opt out of the Order with Google integration
How am I Billed for Services and Usage for Online Ordering?Your billing for services used as part of Online Ordering will be based on the rates charged by our service providers and this article provides the details
How do I Create an Online Ordering Coupon?This article provides step-by-step instruction on how to create a coupon for Online Ordering.
Troubleshooting Micros 3700 IntegrationsAre orders not properly processing into your Micros 3700 system? Follow this article for steps to investigate and try
Adding a Third Party Webhook URL To Your RestaurantThis article describes how to add a 3rd party webhook to your restaurant
Paytronix Online Ordering Tablet Application OverviewThis article provides an overview of the Paytronix Online Ordering tablet system
How to get the APP ID link to the Location Picker (the list of locations)This article will show you where to find the APP ID and how to use it to visit the Location Picker URL
Troubleshooting Specific MICROS ErrorsUtilize this article when troubleshooting specific MICROS errors
Troubleshooting Focus IntegrationsThis article will help you troubleshoot the 4 common Focus issues
Using Daily PrepThis article describes the Daily Prep report for Online Ordering and how to use it
Verifying Your Online Ordering Paytronix Payments Account
Tablet Usage ExamplesView this article to see how the tablet looks when a new order comes in and how its completed
Creating the Delivery Instructions FieldThis article provides instructions on how to allow customers to provide special instructions for a delivery order
How do I change my Paytronix Online Ordering account password?Guidelines for changing your Paytronix Online Ordering password.
Troubleshooting Revel Issues (Updated Interface)This article will help you troubleshoot Online Orders not printing automatically with Revel
How Do I Configure My EPSON Receipt Printer to Print Online Orders?This article walks you through how to configure your EPSON receipt printer to print online orders
Setting Up a Revel Integration at ADDITIONAL LocationsThis article will help you setup your Revel integration at your 2nd location and beyond.
Setting Your Online Menu within BrinkFollow the steps in this article to set the menu you want to come over from Brink to Paytronix Online Ordering
Confirming OrdersView this article to see the steps to confirm orders
Where can I find the tablet order management app?Learn how to download the order management app
Advanced Handling for Default Options
Online Orders not printing automatically with RevelThis article will help you troubleshoot Online Orders not printing automatically with Revel
Trouble Receiving Text Messages for Order NotificationsHaving issues receiving your text notifications for your orders? This article provides the steps to help!
How to Set Up Option LevelsLearn how to set up option levels such as cheeseburger condiments
Guidelines and Best Practices for Submitting an Online Ordering Support CaseThis article aims to provide guidance on how to submit a support case that will allow us to dive into the issue and troubleshoot more efficiently for an Online Ordering…
Can customers order food outside the restaurant hours of operation?Learn how to use the "Advance Ordering" feature
How do I Create Delivery Zones using a Drawn Map?This article will describe how to set up delivery zones using a drawn delivery map.
Can I use the tablet app along with a POS integration?While you can technically use the tablet app and POS integration at the same time, this article reviews a few things you need to be aware of
Are there limits on how many menu items I can have?
Can my customers save their credit card information to expedite orders?
Receipt Printer App installationThis article is intended for those restaurants who do not have a POS integration and want to use our Receipt Printer App instead.
Tablet PrintingLearn how to set up tablet printing
Configuring Brink TendersReview this article on the information needed to configure Brink tenders
Managing Active OrdersLearn how to view active orders and update the order status
How Do I Set Up Additional Fees? (WL)Utilize this article to setup additional feeds in the white label control panel
Logging in to your Paytronix Online Ordering accountThis article provides simple steps to logging into your Paytronix Online Ordering account
Is reporting done in real time?
Traffic to Paytronix Servers Approved CountriesThis is the list of countries from which traffic will be accepted to Paytronix
What is the Instant Payments Feature?This article explains what the Instant Payments Feature is, who can use it and how it works.
Issues when integrating a new location with Revel POSFollow the steps in this article if you encounter issues with integrating a new location with Revel POS
Advance Ordering with MicrosThis article walks you through how to configure Paytronix Online Ordering for advance orders with Micros
Takeout and Delivery Workflow Steps (Tablet Application)This article covers the Takeout & Delivery Workflow steps, how to create them, and what they look like from the tablet.
How do I delete/deactivate my Paytronix Online Ordering account?How do I delete/deactivate my Paytronix Online Ordering account?
Enterprise Settings Management Q&AThis article includes some popular questions about Enterprise Settings Management for Online Ordering.
Using Social/Viral Sharing CampaignsView this article to learn how to use social/viral sharing campaigns
Linking to your Paytronix Online Ordering menuLearn how you can link to your Paytronix Online Ordering menu
Creating a Custom Checkout FieldThis article walks you through creating a customer checkout field
Which POS systems do you support with Online Ordering?This article provides a list of POS systems Paytronix Online Ordering integrates with.
How do I setup a Fundraiser using the Donations feature?This article provides the steps to setup a fundraiser using the donations feature
Choosing a Tablet DeviceWhen deciding on a tablet device we highly recommend using one of our provided tablets
What is Geofencing?Send your guests location-based push messages through the mobile app.
Revel Integration InformationThis articles contains information on the requirements and functionality ofvRevel / Paytronix Online Ordering integration
Implementing a Location Finder on Your SiteFollow this article to implement a location finder on your site
How to create an auto-response welcome email in MailChimpMailChimp is an effective way to stay connected with your customers.
How do I Enable AI Cross-Sells?This article will review the steps to enable AI Cross-Sells for Online Ordering.
AI Cross-Sells FAQsThis article provides answers to common questions about AI Cross-Sells.
What Online Ordering Reports and Dashboards are available in the PXS?Learn which Online Ordering specific reports and dashboards are available to you from within the PXS.
My menu says I'm "Not Accepting Orders"If you receive this message on your Online Ordering menu, these steps should help you resolve this error
Advanced Menu Management - Daily SpecialsReview this article to learn how to schedule certain online menu items
Online Ordering Self-Service Setup GuideThis guide will walk you through setting up Online Ordering for your brand.
Setting up payment methods for Online OrderingThis article will walk you through how to setup payment methods to configure how your restaurant will accept payment for orders placed via Online Ordering
Online Ordering Paytronix Payments: Frequently Asked QuestionsFAQs for Online Ordering
Viewing Online Ordering Payment ActivityThis article describes how to view Online Ordering payment-related activity and report
Store Group MaintenanceStore Groups allow you to create, edit, and delete groups of stores used in promotions and reporting
Do you have a Referral Program? (Partner)We do have a referral program, view this article for more details
Requesting Withdrawals (Partner)This article provides the steps to setup partner withdrawals
Signing up New Restaurants (Partner)This article provides the steps on how to to sign up restaurants under your partner account
How do I Map Menu Items to my POS?This article provides the steps to mapping your POS and Menu items for Online Ordering
Managing Completed OrdersView this article for more information on viewing, printing or refunding completed orders
How Do I Create a Custom Feedback Action?This articles walks you through creating a customer feedback action for Online Ordering
How do I Enable Marketplace Management?How to Enable Marketplace Management
Marketplace Conversion for Online Ordering (Overview)Marketplace Conversion helps steer guests from third-party marketplaces to your own Online Ordering.
Marketplace Conversion for Online Ordering - Requirements & ConfigurationLearn how to setup Marketplace Conversion and steer guests from third-party marketplaces
Creating and Uploading Online Ordering Category ImagesThis article covers Online Ordering Category image parameters and how to upload the image.
Which Payment Gateways do you support for Online Ordering?This is our current list of supported Payment Gateways.
Building your Paytronix Online Ordering menuThe video in this article will walk you through the basics of creating a menu using the editor.
Managing Past OrdersThis article will walk you through managing past orders.
What is Catering?This article covers the set up and use of the Catering feature in Online Ordering.
DoorDash Self-Service OnboardingPaytronix Online Ordering now supports self-service onboarding with DoorDash, which allows merchants to quickly and autonomously onboard their location(s) through the Paytronix Online Ordering platform.
Configuring Lead / Prep TimesThis article discusses how lead times work
What Online Ordering Reports and Dashboards are Available in Online Ordering?Learn which Online Ordering specific reports and dashboards are available to you from within Online Ordering.
How can I build an email marketing campaign?This article discusses how to build an email marketing campaign
What are Additive Lead Timings?Customize your total lead time by adjusting lead timings for things like order preparation, first person delivery and capacity.
Loyalty reward considerations for different methods of menu designThis article outlines the different methods for menu design and the types of rewards Paytronix supports for each. This is applicable for all POS and Online Ordering integrations that utilize…
What are Online Ordering Email Notifications?Learn about the types of notifications you can receive as part of your Online Ordering operations.
Configuring Online Ordering Payment SettingsThis article lists several settings that are available with your Paytronix Payments account
Create Featured Items (and other dynamic categories) with menu tagsUse tags to create a Featured Items list as well as other dynamic categories in Paytronix Online Ordering.