Overview
The Paytronix Online Ordering system has a built-in fraud detection system to flag unusual-looking orders and alert you, to potentially mitigate the risk.
How will I be notified of a potential fraudulent order?
When a flagged order comes in, the order notification will indicate that it's potentially fraudulent.
An email notification will be sent to anyone with Store Administrator permissions.
On-screen displays will say "Potential Fraud"
Overview
Print-outs will say "See ID" or "Check ID"
What should I do if I receive a fraud alert?
When this happens, your team should take the following actions:
Note down the card type and digits from the order, such as Visa ending in 1234
When giving the customer their order, ask to see the card and an ID
Check that the card matches the type and digits from the order, and that the name on the ID matches the name on the card
If everything looks good, give the customer their order!
If there's a problem, use your judgment and any company policies that may apply
Does an alert mean it’s definitely fraud?
No. Although our system may flag an order as risky, it is not necessarily fraudulent.
The most common reason for orders being flagged is simply that they're much larger than your typical order. If you normally receive $35 orders, a $250 order is definitely an outlier, and will usually be flagged for review.
However, the order may simply be a large order for a company event, office lunch, or party. Even so, checking the card and/or ID helps to keep you and your customers safe and happy.
How is the fraud score calculated?
The fraud score is a sum of a number of factors, each with their own weights that dictate the likelihood that the order is fraudulent. Each value is added up to create the total fraud score.
+1 if the phone number is an online (VOIP) number.
+1.5 for each attempt to pay, after the first 3 attempts.
+1.5 for each card used, after the first 2 cards attempted.
+1 for each time billing information is incorrect, after the first 3 attempts.
+1 for each incorrect CVV code, after the first attempt.
+1 if the customer's email is not similar to their name.
+0.5 if the customer's account is relatively new.
+0.5 if the customer has few prior purchases.
+1.5 if the order is much larger than average orders.
+5 if the card used has been reported stolen.
Can I adjust my fraud settings for my store(s)?
If you absolutely certain that your fraud settings are causing repeat fraud alerts that are not actually fraudulent orders, then you can adjust your fraud settings for each affected store.
Navigate to the store(s) you want to adjust fraud settings for and go to General Settings
Scroll down and select Advanced at the bottom of the General Settings menu
3. Scroll down the page to Fraud Settings. Adjust your settings.