Managing Past Orders

Article Content

This article will walk you through managing past orders. To do this, you will first need to view your Paytronix Online Ordering order list by following the instructions in this article: Viewing Your Paytronix Order List.
​
Here is a list of the actions you can take on a past order:

You will see details and instructions for each below.

To view the order, simply click anywhere in the row for that particular order. You will then see this screen:
​

By viewing the order, you can see all the order details, including:

Please see our Refunding an Order article for more details.

This feature emails the receipt to the customer again to customers via email.
​

This feature sends the receipt to the POS system again.
​

You can easily change the order date and/or time.
​

This will send the customer a coupon with a one-time use code. This is a great way to deal with both unhappy and very happy customers.
​
Select the "Send a Coupon" button from the top right of the order.

​
The following form will appear with a drop down for "Select a Coupon to Send". This will allow you to choose from an existing coupon to send to the customer. You can also choose to send the customer a note with any coupon.
​
​Note: These are the coupons that you have previously created in Settings>Coupons.
​

Please see our Viewing Delivery Details article for more information.

You can delete an order completely removing it from the system.
​

This function is found in the arrow located next to "Back to Orders". This can be used to ban customers that are out of delivery range, have been fraudulent with credit card usage or simply bad customers.
​

You can help track customer’s ordering patterns by using our Fraud Scoring. You have an option to mark the order as fraudulent or not fraudulent.
​
On the bottom of the page, you will see this:

​
Once reviewing the options, make the one of the following selections: