A fraudulent chargeback is a frustrating dispute. If the order was truly placed with a stolen card, your chances of winning the dispute are effectively zero. However, that doesn't mean that fraudulent orders are a necessary evil; Paytronix Online Ordering provides several mechanisms to proactively combat credit card fraud.
The Key: Prevention
As noted above, once the order has been fulfilled and the cardholder disputes the charge, your chances of actually winning the dispute are quite low, if it is really a stolen card. The key to fighting fraud is prevention, catching the fraudulent orders upfront.
Paytronix Online Ordering Fraud Filter
Paytronix Online Ordering provides a fraud filtering solution that will score orders and alert you to potentially-fraudulent orders. This will allow your staff to further validate the order by checking the customer's card and ID, to make sure everything is in order.
Please see Handling Potentially Fraudulent Orders for more information on how to handle fraud alerts.
Open Dining Payments: Machine Learning Fraud Prevention
Open Dining's payment solution provides machine learning-based fraud detection systems to proactively detect and decline fraudulent charges. This is entirely automated and built directly into Open Dining Payments; no additional action is necessary to activate or utilize it. Fraudulent transactions will automatically be declined, shielding you from the transactions.