Paytronix Payments for eGift, Subscriptions, Recharge, and Other Features

Paytronix Payments is the simple and secure way for you to accept credit card payments across the entire Paytronix Platform. To learn more about how customers use Paytronix Payments, please visit: CX Platform with Frictionless Payment Solutions

Yes, you can switch from your old payment processor to Paytronix Payments. Follow the steps in this Help Center article to configure Paytronix Payments for all Paytronix features that use Paytronix Payments except for Online Ordering.

If you’re setting up Paytronix Payments for Online Ordering, follow this article instead: Getting Started with Paytronix Payments with Online Ordering

Once you configure Paytronix Payments, please reach out to [email protected] or your technical Paytronix contact to switch features that use a payment processor to Paytronix Payments (e.g., eGift, subscriptions, recharge, etc.).
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If you want to configure Paytronix Payments for Online Ordering, follow this configuration guide: Getting Started with Paytronix Payments with Online Ordering

If you want to configure Paytronix Payments for other Paytronix features such as eGift or Subscriptions, continue with these instructions:

IMPORTANT NOTE: If you select ‘Individual’ “Type of Business” when setting up Paytronix Payments account, you will have a 1099K tax form filed to your personal social security number. If you do not desire this tax filing outcome, you should choose a different “Type of Business” account from the list provided by Stripe.
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You will return to the Paytronix System. A pop-up message will Welcome you to Paytronix Payments. Click Add Payout Account which will bring you to the Payout Account page.
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On the Payout Account page:

You will return to the Payments Processing home page, which will be updated with the Stripe account details.

NOTE: You may be required by your financial institution to add Paytronix/Stripe as a valid vendor to debit and credit from the account. Stripe uses two company IDs to collect ACH debits and send ACH deposits. These two numbers to add are:

You have successfully configured Paytronix Payments once:

Once you configure Paytronix Payments, please reach out to [email protected] or your Paytronix technical contact to work together with you to configure all the great features that connect with Paytronix Payments: eGift, subscriptions, gift one-time/auto recharge, web card sales, and more.

Note: If you have eGift Self-Service, you can configure your payment processor using the Payments section of the eGift Configuration Page. For more on Self-Service eGift, please read How can I create my own eGift program?.
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Similarly, if you are switching your old payment processor to Paytronix Payments, please reach out to [email protected] or your Paytronix technical contact to work together switch old payment processor to the Paytronix Payments account that you just configured.
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To change your bank account information, navigate to the Payments Processing page and select Change next to Bank Account. You'll be sent to the Payout Account page which allows editing of your or your business’s account account information used in processing payments. This bank information is sent to Stripe and not stored in Paytronix. If you return to this page after already submitting bank information, it will correctly remain blank, and you will need to re-enter that information to change it.

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A dispute is a guest / customer reporting to their credit card company that a payment on their card should be refunded to them. The credit card brand will then take back the amount of the transaction. Customers / Guests can file a dispute for various reasons including unauthorized transactions, failure of the merchant to deliver the item, and defective or broken items being delivered.

See the Stripe documentation for more information on disputes in general and how the process works.

If you would like to fight this customer / guest dispute, you should reach out to [email protected] and include the reason you are fighting this dispute, and any pictures or evidence you have to submit for this.
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A refund is a merchant returning the value of the credit card transaction to the guest.
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We submit refund requests to your customer’s bank or card issuer. Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Refunds can’t be canceled after they’re issued. Disputes and chargebacks aren’t possible on credit card charges that are fully refunded.
Some refunds—those issued shortly after the original charge—appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit isn’t issued.
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Refunds on orders placed before 11/8/2022: Email support and please include identifying information for the order you want refunded and email [email protected].
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Refunds on orders placed after 11/8/2022:
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Steps to refund an order:
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We use Forter for helping detect fraud for sales using PX Payments. They help detect what customer purchases might be fraud and then block those customers from purchasing eGift cards and using other PXS Payment powered features. Gift Card fraud, especially eGift purchases, is common and so this tool helps us lower the number of charge backs and general fraud that our customers see.

Sometimes this fraud can catch real guests, and our customer might have a guest reach out to them saying they are getting an error when trying to purchase an eGift card that they can’t get around. This error will be a red bar on the eGift purchase page that is comes back when the customer tries to submit their order. It will read, “Failed to submit your order: Unknown CC Auth Error”. Once a guest payment method has been flagged as potential fraud, they likely will be denied from submitting orders with that specific payment method indefinitely.

If you would like us to review and change the decision on a guest, please email [email protected] and include information on the guest (date of order and guest email). This should only be done if you have had contact with the guest and really trust that they are are not a potential fraudster.
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On the Payment Processing home page, under the section labelled Activity, there are 2 buttons: Payouts and Balance Activity. Select these buttons to navigate to the Paytronix Analytics dashboards for reporting on payment activity.

For store specific transactions related to Paytronix Payments and Online Ordering, use the following method.

Getting Started with Paytronix Payments with Online Ordering