Offering delivery to your guests is a great way to make your product(s) accessible to a wider audience. You may choose to deliver using your own staff driver(s) or you may choose to use third party delivery services such as DoorDash or Uber. Regardless of how you deliver, you can easily set up either option up in one place through Paytronix Delivery Settings.
Where do I set up Delivery Settings?
1. Using the left hand navigation, select Online Ordering.
2. Find the store you wish to make adjustments to on the Dashboard that appears. Navigate to the three dots to the right of the store name|>General Settings.
3. You’re now on the Delivery Settings page and can begin configuring your settings.
TIP: Before configuring any Delivery Settings, make sure you have entered the physical address of the restaurant under General Settings>Location.
TIP: Be sure to click Save Settings after any selections on the Delivery Settings page.
How can I set up delivery using my own driver(s)?
If you have your own drivers and want to offer delivery, you’ll need to set up First Party Delivery
Navigate to Delivery Settings>First Party Delivery. Begin by checking the box Enable First-Party Delivery. You’ll then see a notice that you’ll need to configure at least one of the following: Delivery Radius, Delivery Zones, or Zip/Postal Codes.
Delivery Radius: The radius, in miles, that you will delivery to, using your driver(s). To enter check the Use Delivery Radius box then manually enter the radius, in miles, that you’ll deliver to.
Delivery Zones: A drawn map showing your delivery coverage area. To use Delivery Zones, check the Use Delivery Zones box. You can now "draw" a map with a singular area or overlapping areas to show where you will deliver to. Alternatively, you can choose to copy delivery zones from another restaurant location.
For more information on drawing Delivery Zones and adjusting Fees, Delivery Time and/or Minimum Subtotal amounts for delivery orders, read How do I set up Delivery Zones?
Zip/Postal Codes: Specific zip codes that you will deliver to, using your own driver(s). To add zip codes that you will deliver to, check the box Use Zip/Postal Codes. You’ll then see a table appear with the option to Add zip codes, one at a time, and any associated fees per zip code.
How can I set up delivery with a Delivery Service Provider?
Delivery service providers are a great option for when you do not have your own driver(s) or wish to have a third party pick up deliveries outside of your specified delivery area.
Begin by scrolling down the Delivery Settings page to the section titled: Delivery Service Providers. Check the box labeled Enable Third-Party Delivery.
Payment Set Up
Next, you’ll need to set up the payment gateway. Your bank account will be billed weekly on Monday mornings (EST) for delivery fees and driver tips collected by your restaurant from orders fulfilled by Delivery Service Providers.
To do this, select Payment Setup>Manage Payments.
You can then choose to link the bank account you wish to use instantly or manually by selecting Stripe Financial Connections for instant set up or Manual Entry to enter your bank’s information.
Below, we’ll review the steps to verify your bank instantly or manually.
Verify Bank Instantly
To verify your bank instantly, click on Stripe Financial Connections then enter your Account Holder Name and Account Holder Email. Once you have entered your information, click Connect Bank Account.
Follow the prompts, as they appear, to connect your account using Stripe.
The first screen will ask for your permission to connect your Account to Stripe. Click Agree and Continue to proceed to the next screen.
The next screen will ask for you to search for and select your bank.
The third screen will confirm your Account details. Click Connect Account to connect your account to Stripe.
Next, you’ll be prompted to save your account with Link, which is Stripe’s one-click login method. Enter your email address and phone number then click Save with Link. Alternatively you can select Not Now to skip this step.
When your account is successfully linked to Stripe (and Link if chosen), you’ll receive a confirmation page, as seen below.
Verify Bank Manually
To verify your bank manually, select Manual Entry>Confirm Bank Account.
Enter the following information:
Account Holder Name
Account Holder Email
Account Holder Type (select from the dropdown to verify if this account belongs to an individual or a company)
Routing Number
Account Number
When finished, click the Connect Bank Account button.
Next, check your bank account. You will receive 2 small deposits to verify that the account is yours. These deposits usually take 24 hours to appear in your account. Once you see the deposits in your account, return to Settings>Delivery Settings and enter the deposit amounts in this form to verify your account:
Selecting Delivery Providers and Additional Settings
When you choose to enable Third Party Delivery, we will automatically show you which providers are available in your area. If more than one is available, you can choose to select your preferred provider using the Preferred Provider dropdown.
Note: If no Preferred Provider is selected, we will default to picking the provider that can deliver the order faster.
Additionally, you can choose to enable a few additional settings such as adding Pick Up Instructions for the driver/courier and choosing which Vehicle Types you wish to delivery your orders.
Split Fees
You can also offer to split the delivery fees with your guests and help offset the additional costs by populating the Split Fee by Order Size and Split Fee by Order Time tables.
For example, for an order over $50, maybe you’d be willing to cover $5 of the fee, and for orders over $100, maybe you’d be willing to cover up to $10 of the delivery fee. To do this, enter the following information in to Split Fee by Order Size table:
Min. Subtotal Amount
Max. Subtotal Amount
Additional Contribution (How much you are willing to cover towards the delivery fee)
Alternatively, you may wish to run a delivery special on the weekends to encourage more business on Friday and Saturday evenings. To do this, enter the following info on the Split Fee by Order Time table:
Weekday
Start Time
End Time
Additional Contribution (How much you are willing to cover towards the delivery fee?
Using the Add button in the upper right corner of each table, you can choose to add additional order sizes and/ or times of day where you will provide an additional contribution towards the delivery fees, to help offset your guests' total bill.
What additional Delivery Settings can I can configure?
Now that you’ve configured your First Party and/ or Third Party Delivery settings, you can further configure some broader settings, as seen below.
Extra Delivery Time: Allows for extra takeout lead time to be added to delivery orders.
Delivery Fee: If you charge for delivery, enter the flat fee here. If you do not charge for delivery, leave this field blank.
Tax Delivery Fee: Check this box if you wish to tax your delivery fee.
Free Delivery Amount: If you wish to offer free delivery for orders above a certain amount, you can enter that amount here.
Courier Delivery Label: This will show up on on the POS or on receipts as the Order Display Type, differentiating the order from a standard takeout or first person delivery order. The default value for this is Courier Delivery.
Minimum Delivery Amount: If you wish to have a minimum order amount required for delivery, enter the amount here. Leave the field blank if you do not have a minimum amount required for delivery.
How do I set Delivery Hours?
Delivery Hours
You can easily set which hours, by day, that delivery is available by populating the Delivery Hours table, shown below. Additionally, you can enter a value for when you’d like to cutoff delivery orders, prior to your closing, using the Cutoff Before Closing (minutes) column. Click the pencil icon on each line to Edit the Day/Hours.
Note: Adjusting the Delivery Hours affects both First Party and Third Party Delivery. Your guests will not see Delivery as an option if they place an order during a time when you have noted that Delivery will not be available.
Delivery Hours Other Closed Times
While you may wish to offer delivery all day, there may be specific windows where you wish to shut delivery services down. To do this, enter the specific windows when you will not accept delivery orders in the Delivery Hours Other Closed Times table.
Select Add Closed Period in the upper right corner to add an additional time block.
Time Windows (Delivery Hours)
Finally you may wish to preset when orders can be picked up, based on when they were placed. To do this, add a time range in the Time Windows (Delivery Hours) table by selecting Add Time Range in the upper right corner.
How does Paytronix determine which orders are First Party vs Third Party delivery orders?
Once you have set up your Delivery Settings Paytronix will use these to help determine when an order makes sense to be be handled by your own driver(s) vs. a third party.
For example:
If you set up a first-party delivery method, we’ll prioritize that over using a third-party delivery provider like DoorDash whenever it’s available.
If you set up a Delivery Radius, Delivery Zone, or Zip/Postal Code and a guest’s address falls within that, we’ll place the order as a first-party order, expecting your team to make the delivery.
If a guest puts in a delivery address that is outside your first-party Delivery Radius, not in a Delivery Zone, or not in a selected Zip/Postal Code, we’ll attempt to get DoorDash or another enabled provider to make the delivery. If they say that they are able to make the delivery, we’ll charge the guest the fee they tell us it will cost and schedule the delivery with them.
Delivery Frequently Asked Questions
Q: How much does Third Party Delivery cost?
A: The fee to deliver an order is $7.75, regardless of distance*. This covers a six-mile radius in most areas, except for San Francisco and New York. You can split this fee with the customer, or charge the full fee to the customer.
*Note: Certain regions, including but not limited to California, Canada, New York City, and Seattle, additional regulatory fees are added by the delivery provider to the price of delivery.
While $7.75 may seem pricey, when you consider the costs of hiring employees to make deliveries, liability insurance, delivery vehicles (and associated maintenance expenses) etc. you may well already be paying this much (or more) per delivery.
Remember you can split the cost of third party delivery by using the Split Fees by Schedule or Order Size features under Delivery Settings. This could allow you to encourage orders at slower times, while charging higher fees at peak times. Generally speaking, by splitting the fee with your customers, you can provide them with fast delivery, from a trusted courier, at a reasonable price — all while keeping the customer on your online ordering system, not sending them to a third party.
Q: How does payment for Third Party Deliveries work?
A: Customers place and pay for all delivery orders online. You receive the delivery fee and tip as part of the normal order payment. We will charge your bank account weekly for delivery fees and tips accumulated during the billing week.
If any refunds or credits are issued by the Delivery Service Providers for missed deliveries or other issues with their service, Paytronix will process those on a monthly basis. Paytronix will log any credit value reported by them to your store and will use that value on all future deliveries before billing the bank account you connected to enable delivery by Delivery Service Providers.
Q: Can I deliver my own orders, too?
A: Yes, you can still draw Delivery zones, enter Zip/Postal Codes, and/or set up a Delivery Radius for first-party deliveries in Online Ordering. Any mapped zones will be delivered by you, and anything outside the zones will be delivered by a third-party.
Q: How do I know which orders are delivered for me?
A: Order notifications will say "Courier Delivery" to indicate that orders are being delivered for you. Depending on your method of receiving orders, there may be additional ways we can separate these orders.
Q: Will I be featured on DoorDash's Marketplace?
A: No, you will not be featured on DoorDash's main marketplace. You are using their drivers, but you will not be featured in their marketplace. Customers will still order from you.
Q: How do Third Party Delivery tips work?
A: All tips from an order will be collected and paid to the Delivery Service driver who delivered the order.
Q: What if there's a problem with a Third Party Delivery order?
A: If you have an issue with a Third Party Delivery order, you will need to contact the Delivery Service Provider that completed the Order. You can find a link and phone number to contact them for Support on the Order Details page, along with a Delivery ID that you can use to reference the specific order.
Q: Why is my restaurant's "due time" different than the customers'?
A: The restaurant is given the time they should have the order ready for the courier. The customer is quoted the time it will take for you to make the order, plus the time required for the driver to actually deliver the food to the customer. That is why the printed "due time" for the restaurant is earlier than the customer's promised time.