If you are contacting Paytronix Support to troubleshoot an online ordering issue, we ask that you provide as much information as you have available in your initial case submission.
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Below are some helpful pieces of information you can provide that will help us dive into the issue and troubleshoot more efficiently.
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Who is reaching out? â Merchant ID & Store Number, contact name & email, role in organization
Order Number and Location â Provide the order number and the location that the order was placed
Error Message â Specific error message(s) that appear; screenshots are encouraged, and we'll also take video.
Context of Behavior â When does this error message appear?
Steps to reproduce â The exact flow that causes the specific error message to appear, if reproducible
Impact â How long has this been happening? How many locations/guests have been affected?
Background Info â Has anything changed since the issue began?