If you are contacting Paytronix Support to troubleshoot an online ordering issue, we ask that you provide as much information as you have available in your initial case submission.
Below are some helpful pieces of information you can provide that will help us dive into the issue and troubleshoot more efficiently.
Who is reaching out? – Merchant ID & Store Number, contact name & email, role in organization
Order Number and Location – Provide the order number and the location that the order was placed
Error Message – Specific error message(s) that appear; screenshots are encouraged, and we'll also take video.
Context of Behavior – When does this error message appear?
Steps to reproduce – The exact flow that causes the specific error message to appear, if reproducible
Impact – How long has this been happening? How many locations/guests have been affected?
Background Info – Has anything changed since the issue began?