What are Online Ordering Email Notifications?

There are a many updates you may want to receive regarding the online ordering operations of your restaurants. Paytronix Online Ordering has a suite of email notifications that you will receive by default, but can be restricted if needed. Read on to learn about the different types of notifications you may receive and how to adjust them, if desired.

After a guest fills out the feedback form they receive after the survey, you will receive an email notifying you including the results. You can then quickly respond with either a unique response or automated Feedback Action.
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If you are utilizing our third party delivery integration with DoorDash Drive or Uber Direct, you will be charged weekly for fees and tips. If for some reason there is an issue with DoorDash or Uber collecting these funds, you will be notified. Please note that this will also disable your third party delivery service, and you will need to re-enable once you correct your bank account
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In the event of a power or network issue, your tablet may lose connection to Paytronix Online Ordering. When this might happen, will receive the email below.
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In the event of an issue with your tablet, you will be notified when it is brought back online.
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After you connect a new device (either a POS integration that uses our POS Connector or a tablet with the Open Dining app) to one of your locations, you will receive notification of the restaurant connected as well as the device code used.
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In the event that you have an issue with your store, you will be sent an alert with as many details as are available. See example below.
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If your store has Ordering turned off for any reason, you will be notified.
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When Ordering is re-enabled, you will be notified.
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Online Ordering has a Fraud Scoring system that will send alerts or even automatic bans at certain thresh-holds. For more information and to change the thresh-holds, see your store’s Advanced settings page.

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Currently, you can only disable Feedback and Alert emails from being sent to other users at the store level. Navigate to a store, then under Settings navigate to Manage Admins (note that this is not available if you are utilizing PXS Roles).
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Individual users can set blanket restriction from receiving different types of Online Ordering notifications. By navigating to their profile as depicted below, then clicking Edit Profile, they can set “No” to any of the groups of emails as shown below.
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For assistance, please contact your solutions consultant or customer success manager, or email [email protected].