Troubleshooting
45 articles
Transaction TypesWhat happened at the register/POS? Transaction Type provides valuable insight about what happened with a guest account, this article helps you understand how to interpret them.
How to get your API Key and API SecretThis article will show you howt o find your API Key and API Secret
What is a Juvenile User Account?This article explains the "juvenile user" status and options for these types of accounts
POSItouch System RequirementsReview this article for POSItouch system requirements
Configuring BraintreeThis article provides steps to configure Braintree
Configuring USA ePayThis article provides the steps to configuring USA ePay
Responding to ChargebacksView this article to learn how to respond to chargebacks
What is a store Credential and how do I create one?This article will describe what a store credential is, what it is used for, and how to create one within PXS
Paytronix Observed HolidaysThis article provides the current list of Paytronix observed holidays
How to Assign a Restaurant to a Plan (WL)Do you have a restaurant under your white label, but you're not sure how to assign it to a plan (or re-assign it to a different plan)? This article will…
How can I switch the POS Type for Individual Locations in the PXS Merchant?This article walks you through how to change the POS type in use at individual locations
Paytronix EGRESS IP Address Update – Effective July 9, 2025Important update to to outbound network requests from a new set of public IPs, effective July 9, 2025.
What Integrations are Available to Implement with Paytronix?Learn about the multiple integrations available to be implemented as part of your Paytronix solution.
Understanding Access Identity Unified LoginAccess Identity is the Access Group & Paytronix's new unified login system that provides a centralized way to access all Paytronix products and services through a single authentication process.
Bulk Store Hour MaintenanceNeed to make edits to the operating hours for multiple locations? This how-to article walks you through the process of updating store hours in bulk
Bulk Activation Card Cannot be Activated ErrorThis article walks you through the steps to bulk activate a range of cards when some of the cards were previously activated
Case Escalation Request ProcessThis article provides information and steps to follow should you need to escalate a support case
What are the definitions of the Case Statuses?What are the definitions of the Case Statuses?
"Your username or password is wrong" Error logging into the Paytronix Server (PXSweb)This article will assist with the "Your username or password is wrong" error when logging into the Paytronix Server.
Guests are not receiving emails from campaignsThis article details how to investigate instances where guests are "not receiving" emails
Installation of Paytronix User Program through NCR Command Center (CMC)Installation of Paytronix User Program through NCR Command Center (CMC)
Why is the store info wrong in the app?Is information about a store incorrect on your app? This article provides different steps to ensure your stores appear correctly
Understanding the Paytronix Status PagePaytronix maintains a status page where you can see the uptime status of all systems. This article will review how to use this page
The Importance and Foundations of Paytronix User Acceptance Testing (UAT)erview of the importance and foundations of User Acceptance Testing. UAT is required to be completed before any configuration go live
How to add IP addresses for CSL connectionsThis article details how to add or change IP addresses for CSL connections
Rapid Launch Program Setup GuideThis guide will walk you through setting up Online Ordering for your brand.
Paytronix Client Academy - Available CoursesThis article provides a list of current courses and past live recordings available in the Paytronix Client Academy
How Do I Configure Store Info Pages?This article explains how to set up and customize Store Info Pages in the Paytronix Branded Mobile Application.
Using the Paytronix Help CenterOur Help Center is full of information & resources to help you get the most out of Paytronix
Troubleshooting Paytronix Controller (PXC) Installation & UpgradeThis article will help you troubleshoot some of the more common errors when installing or upgrading the PXC.
The Power of Self ServiceIt focuses on actions you can take within the product all on your own.
Troubleshooting a Printer SetupLearn how to troubleshoot common issues with your printer setup.
Troubleshooting Tablet IssuesThis article lists the more common tablet issues and how to troubleshoot them
PXC/POS batch script installation InstructionsA detailed guide on deploying PXC/POS software via batch scripts
What are the Case Severity definitions?What are the severity definitions for cases?
Which Versions of Micros Simphony are Supported?This article lists the integrations available for Micros Simphony
How to enable Aloha user program logsThe steps in this article will walk you through turning on user program logs, which are often needed for complex troubleshoots
Store Connectivity TroubleshootingThis article will teach you how to check a store's connectivity status. It's a great first troubleshooting step if a store cannot process Paytronix transactions.
How do I contact Paytronix Support?The Paytronix Support team is eager to help our clients utilize our software to gain value and drive growth in their business. Contact us by phone, email or by submitting…
Paytronix Support PoliciesEverything you need to know about Paytronix Support.
PXC process when internet lostThis article describes the steps that the PXC goes through when the internet goes down, and how the loyalty program is affected.
How Can I Check a Store's PXC Version?This article will teach out how to check what version of PXC a store is running.
Guidelines and Best Practices for Submitting a Support CaseThis article aims to provide guidance on how to submit a support case that will allow us to dive into the issue and troubleshoot more efficiently
AI Tools and Resource in PaytronixThe Paytronix platform includes two AI tools to help you access data insights and product guidance efficiently, along with a comprehensive Help Center for additional resources.
Paytronix for Aloha: Installation Guide