Troubleshooting
Uncover and resolve common issues.
By Iryka and 4 others5 authors38 articles
- Transaction TypesWhat happened at the register/POS? Transaction Type provides valuable insight about what happened with a guest account, this article helps you understand how to interpret them.
- How to get your API Key and API SecretThis article will show you howt o find your API Key and API Secret
- What is a Juvenile User Account?This article explains the "juvenile user" status and options for these types of accounts
- POSItouch System RequirementsReview this article for POSItouch system requirements
- Configuring BraintreeThis article provides steps to configure Braintree
- Configuring USA ePayThis article provides the steps to configuring USA ePay
- Responding to ChargebacksView this article to learn how to respond to chargebacks
- What is a store Credential and how do I create one?This article will describe what a store credential is, what it is used for, and how to create one within PXS
- How to Assign a Restaurant to a Plan (WL)Do you have a restaurant under your white label, but you're not sure how to assign it to a plan (or re-assign it to a different plan)? This article willâŚ
- How can I switch the POS Type for Individual Locations in the PXS Merchant?This article walks you through how to change the POS type in use at individual locations
- Paytronix EGRESS IP Address Update â Effective July 9, 2025Important update to to outbound network requests from a new set of public IPs, effective July 9, 2025.
- Bulk Store Hour MaintenanceNeed to make edits to the operating hours for multiple locations? This how-to article walks you through the process of updating store hours in bulk
- Bulk Activation Card Cannot be Activated ErrorThis article walks you through the steps to bulk activate a range of cards when some of the cards were previously activated
- Case Escalation Request Process (Cases Opened Prior to 2/25/2025)This article provides information and steps to follow should you need to escalate a support case
- What are the definitions of the Case Statuses?What are the definitions of the Case Statuses?
- "Your username or password is wrong" Error logging into the Paytronix Server (PXSweb)This article will assist with the "Your username or password is wrong" error when logging into the Paytronix Server.
- Guests are not receiving emails from campaignsThis article details how to investigate instances where guests are "not receiving" emails
- Paytronix for Aloha User Program installation through NCR Command Center (CMC)This article describes the process to install the Paytronix for Aloha User Program through NCR Command Center (CMC).
- Why is the store info wrong in the app?Is information about a store incorrect on your app? This article provides different steps to ensure your stores appear correctly
- Understanding the Paytronix Service Status DashboardThe purpose of this article is to explain how to access the status hub dashboard and what the dashboard indicates.
- The Importance and Foundations of Paytronix User Acceptance Testing (UAT)Overview of the importance and foundations of User Acceptance Testing. UAT is required to be completed before any configuration go live
- How to add IP addresses for CSL connectionsThis article details how to add or change IP addresses for CSL connections
- Rapid Launch Program Setup GuideThis guide will walk you through setting up Online Ordering for your brand.
- How Do I Configure Store Info Pages?This article explains how to set up and customize Store Info Pages in the Paytronix Branded Mobile Application.
- Troubleshooting Common Paytronix Controller (PXC) Installation or Upgrade ErrorsThis article will help you troubleshoot some of the more common errors when installing or upgrading the PXC.
- Troubleshooting a Printer SetupLearn how to troubleshoot common issues with your printer setup.
- Troubleshooting Tablet IssuesThis article lists the more common tablet issues and how to troubleshoot them
- PXC/POS batch script installation InstructionsA detailed guide on deploying PXC/POS software via batch scripts
- What are the Case Severity definitions?What are the severity definitions for cases?
- Which Versions of Micros Simphony are Supported?This article lists the integrations available for Micros Simphony
- How to enable Aloha user program logsThe steps in this article will walk you through turning on user program logs, which are often needed for complex troubleshoots.
- Store Connectivity TroubleshootingThis article will teach you how to check a store's connectivity status. It's a great first troubleshooting step if a store cannot process Paytronix transactions.
- How do I contact Paytronix Support?The Paytronix Support team is eager to help our clients utilize our software to gain value and drive growth in their business. Contact us by phone or the Paytronix Agent.
- Paytronix Support PoliciesEverything you need to know about Paytronix Support.
- PXC process when internet lostThis article describes the steps that the PXC goes through when the internet goes down, and how the loyalty program is affected.
- How Can I Check a Store's PXC Version?This article will teach out how to check what version of PXC a store is running.
- Guidelines and Best Practices for Submitting a Support CaseThis article aims to provide guidance on how to submit a support case that will allow us to dive into the issue and troubleshoot more efficiently
- Steps to remove Simphony filesThese steps cover how to remove the Simphony user program and redeploy. This may alleviate a specific PXC error