The Importance and Foundations of Paytronix User Acceptance Testing (UAT)

Why UAT?

User Acceptance Testing (UAT) is essential for ensuring your program configuration is complete according to the functional specifications defined in your request. This ensures your promotions, programs and projects are ready for success prior to their intended go-live dates.

Written confirmation of UAT and approval of functionality must be provided to Paytronix prior to the launch of any new promotions or program configurations. UAT ensures that any functionality defects or gaps can be investigated, and in most cases, resolved prior to launch.

Who performs UAT?

Promotion Requestor(s)
All relevant stakeholders, this may include but is not limited to:
- Accounting
- IT/POS Teams
- Marketing
- Integrators

Paytronix may provide guidance but cannot complete UAT on behalf of you or your team.

So what does UAT look like?

The specific User Acceptance Tests should be determined by your team and relevant stakeholders. Test cases should encompass both positive use cases (works when intended) and negative use cases (doesn’t work when it shouldn’t).

Example Technical Environment:

Guest/Order Channels

2 POS Systems
1 Kiosk
Online Ordering
Mobile App

Example Promotion: Double Points, Online Only

Scenario	Test Plan	Expected Behavior	Actual Behavior	UAT Pass?
POS A	Place an order directly through POS A, using a predetermined Loyalty Account	Points earned $1 : 1pt ratio Customer should see points earned in Mobile App on order completion	Points earned $1 : 1pt ratio Customer can see points earned in Mobile App on order completion	PASS
POS B	Place an order directly through POS B, using a predetermined Loyalty Account	Points earned $1 : 1pt ratio Customer should see points earned in Mobile App on order completion	Points earned $1 : 1pt ratio Customer can see points earned in Mobile App on order completion	PASS
Kiosk	Place an order directly through Kiosk, using a predetermined Loyalty Account	Points earned $1 : 1pt ratio Customer should see points earned in Mobile App on order completion	Points earned $1 : 2pt ratio Customer can see points earned in Mobile App on order completion	FAIL
Online Ordering	Place an order online, using a predetermined Loyalty Account	Points earned $1 : 2pt ratio Customer should see points earned in Mobile App on order completion	Points earned $1 : 2pt ratio Customer can see points earned in Mobile App on order completion	PASS

Example Promotion: Free Medium Fry reward

Scenario	Test Plan	Expected Behavior	Actual Behavior	UAT Pass?
POS A	Apply Free Medium Fry reward to various Fry items	Reward discounts Medium Fry to $0 Reward does not discount Large Fry	Reward discounts Medium Fry to $0 Reward does not discount Large Fry	PASS
POS B	Apply Free Medium Fry reward to various Fry items	Reward discounts Medium Fry to $0 Reward does not discount Large Fry	Reward discounts Medium Fry to $0 Reward does discount Large Fry	FAIL, Reward should not discount Large Fry
Kiosk	Apply Free Medium Fry reward to various Fry items	Reward discounts Medium Fry to $0 Reward does not discount Large Fry	Reward discounts Medium Fry to $0 Reward does not discount Large Fry	PASS
Online Ordering	Apply Free Medium Fry reward to various Fry items	Reward discounts Medium Fry to $0 Reward does not discount Large Fry	Reward discounts Medium Fry to $0 Reward does not discount Large Fry	PASS
Mobile App	Add Balance to account to test mobile app visibility	Reward and assigned expiration date is visible in Mobile App	Reward and assigned expiration date is visible in Mobile App	PASS

Things to Think About

Now that we have learned some use cases, some testing practices, its good to begin thinking about your environment and your programs; what are the rewards you use? What parts of your environment require extra consideration? Is this reward overly complex to redeem or explain to guests in store? It's always a great step to put yourself in your guests' shoes and walk through the promotion from their eyes. Does your UAT fully encompass the guest experience? Have you provided ample time internally to complete UAT and coordinate with Paytronix before go live?

Your UAT

Remember, your UAT will always be unique to your environment and program, as well as evolve over time as you update your process. Clearly define what UAT looks like within your organization to ensure continuity and the success of your programs.