The steps below cover how to enable this level of logging and what files to return to Paytronix for review. Note: you should disable this logging after testing to prevent terminal lag due to the size that these log files can become over time.
For full deployment instructions, please see the Paytronix for Aloha installation guide.
PREP
(BOH)
Restart the Paytronix Controller service
Gather a card number this error can be seen on
(Terminal)
Edit the C:\Paytronix\config\userprog\pxalohaui.cfg file
Remove # from the last line. The line should read: LOG_PATH=C:\Paytronix\pxalohaui.log
Restart the terminal
TEST
(Terminal)
Test the issue/transaction with the card number this behavior can be seen on
PULL
(BOH)
C:\Paytronix\logs\pxcontroller.log
C:\Paytronix\config\userprog\pxalohaui.cfg
C:\Paytronix\config\pxcontroller\pxcontroller.cfg
(Terminal)
C:\Paytronix\pxalohaui.log
C:\Paytronix\config\userprog\pxalohaui.cfg
RETURN TO PX
Card number
Both pxalohaui.cfg files (please label which is which)
pxcontroller.cfg
pxalohaui.log
pxcontroller.log
Finally, on the terminal used to test, add # back to the LOG_PATH setting in the pxalohaui.cfg file on the terminal and restart the terminal. This update will prevent excessively large log files from accumulating.