The steps below cover how to enable this level of logging, and what files to return to Paytronix for review. Note: you should disable this logging after testing to prevent terminal lag due to the size of these files.
For full deployment instructions, please see the Aloha installation guide. Note: aloha/aloha as user/password
PREP
(BOH)
Restart Paytronix Controller service
Gather a card number this error can be seen on
(Terminal)
C:\Paytronix\config\pxalohaui.cfg > remove # from last line. Line should read: LOGPATH=C:\Paytronix
Restart terminal
TEST
(Terminal)
Test the issue/transaction with the card number this behavior can be seen on
PULL
(BOH)
C:\Paytronix\logs\pxcontroller.log
C:\Paytronix\config\userprog\pxalohaui.cfg
C:\Paytronix\config\controller\pxcontroller.cfg
(Terminal)
C:\Paytronix\pxalohaui.log
C:\Paytronix\config\pxalohaui.cfg
RETURN TO PX
Card number
Both pxalohaui.cfg files (please label which is which)
Pxalohaui.log
Pxcontroller.log
Finally, on the terminal used to test, add # back to pxalohaui.cfg and restart the terminal. This will prevent excessively large log files from accumulating.