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Steps to remove Simphony files

These steps cover how to remove the Simphony user program and redeploy. This may alleviate a specific PXC error

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Written by Iryka Adams
Updated over 4 months ago

If there is a need to redeploy Simphony, this article covers how to affect those changes. With Simphony, the version matters greatly.
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If there are concerns about compatible software, please contact PX Support. These steps may alleviate a PXC not reachable. Contact manager error.
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For full steps to install the Simphony user program, please see the Simphony installation guide. Note: micros/micros as user/password
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β€’ Stop the Controller service (Start > Services > Paytronix Controller)
β€’ Stop the service host
β€’ Download the matching PXC/user program from paytronix.com/support using micros/micros as user/password and extract to C:\PXInstall
β€’ C:\Paytronix\ > delete the data folder entirely. This step will not be successful if the Controller is still running
β€’ C:\Micros\Simphony\WebServer\wwwroot\EGateway\Handlers > remove PXSimphony.dll, Newtonsoft.Json.dll, and PaytronixAPINET.dll entirely
β€’ EMC > setup > content > reload from C:\Paytronix\config\pxconfig\pxconfig.cfg
β€’ EMC > setup > extension applications > PXSimphony > create an override > reload all 3 files using Content Type 3-DLL and navigate to C:\PXInstall\archive\PXSimphony\bin\release\PXSimphony.dll/PaytronixAPINET.dll/ C:\PXInstall\archive\PXSimphony\bin\Release\dlls\userprog\Newtonsoft.Json.dll
β€’ Be sure under each Option Bits the "write to Handlers" option is unchecked (Option Bits should be all zeros)
β€’ Disk file names will be: Newtonsoft.Json.dll/PaytronixAPINET.dll/PXSimphony.dll and uncheck all options except Win32
β€’ Restart the Controller service (Start > Services > Paytronix Controller)
β€’ Restart the service host
β€’ Reload the database (should take several minutes) and reboot terminals

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