What is Enroll at POS?
Enroll at POS lets your guests join your loyalty program by entering their phone number at the register or the pump. There's no app download required to enroll, and no extra steps for your cashiers. Click here for more information on how to setup enroll at POS.
What does the guest experience look like?
For the full step-by-step walkthrough, see the Setting Up Enroll at POS guide.
What kind of results can I expect?
We have two active clients, Global, who saw a 40% increase in loyalty enrollments in their first month on Enroll at POS. Another, TXB, saw a 6x increase in enrollment using the original flow with email verification.
Do guests need to download an app to enroll?
No. Enrollment happens with just a phone number. The app is optional and only needed if a guest wants to complete their full profile.
What if a guest didn't receive the enrollment text?
Confirm the guest entered their phone number correctly at the register and that your SMS short code or long code is active.
What if a guest wants to stop receiving messages?
Guests can reply STOP to any message to opt out. HELP and START requests are also handled automatically.
What happens if a guest doesn't reply with a Yes?
Their account is created but stays unregistered. Depending on your configuration, they may still be able to earn points, but redeeming their welcome reward requires completing the "Yes" reply step first. There's a configuration option available to hold the reward until the guest fully registers in the app.
What do I need to have in place before I turn this on?
For the full list of requirements, see the Setting Up Enroll at POS guide.