This article answers common questions about the Adding or Removing Perks feature in Campaign Center.
General Questions
Q – What are Perks?
A – The Perks feature can be used as another mechanism to track or segment guest populations.
Q – What enhancement has been made to this feature?
A – Clients can now bulk add or remove Perks from guest accounts using the Campaign Center.
Overview
Q – Where can I find Perks?
A – Perks can be found on the “Offer” tab of the Campaign Center.
Q – Which clients can utilize Perks?
A – Both restaurant and convenience store clients can utilize perks. This feature is meant for mid-market and enterprise clients who want added sophistication in how to target and track guests.
Q - Can my guests see their Perks?
A - No. Perks are only visible at the merchant level and cannot be viewed by guests.
Q – Do I have to use Perks?
A – This is an optional feature and clients will not be forced to use it. It is an enhancement to the existing Campaign Center feature.
Q – Is there an additional charge to use Perks?
A – We are not charging for this enhancement. All Loyalty clients will be able to take advantage of it.
Usage Questions
Q – What permission group(s) are required to access and/or use this feature?
A – Users who have permission to create campaigns can use this feature.
Q - How do I set up a new Perk?
A - Please contact support for assistance setting up a new perk.
Q - Can I assign perks myself or do I need to contact Paytronix?
A - Yes, you can assign perks, provided they have been previously set up for you by Paytronix.
Q – What reporting will be available for this feature?
A – Reporting for Perks can be found in the Campaign Details Report where a new column was added for the number of Perks actually adjusted. This number can also be reconciled against the Account Filter calculation.
Troubleshooting Questions
Q - What if I do not see a perks option in campaign builder?
A: The set or remove perks option will not appear if there are no perks set up for your account. Please reach out to support for assistance creating a perk.
Q – I still have questions. Who can I contact?
A – For assistance, please contact support.