Before you begin
Rewards Hub requires three things:
Paytronix Loyalty.
Access Evo Identity authentication (migration complete).
Web Page Group Permissions for Rewards Hub.
Rewards Module Read.
Rewards Module Write.
Not sure if you're set up?
Log in to the Paytronix platform, then click Access Button in the top left. If Rewards Hub appears under Products, you're ready — jump to Access Rewards Hub. If it doesn't appear, contact your Technical Success Manager or Customer Success Manager to start the Evo Identity migration.
Ready to go?
The rest of this article walks you through everything you can do in Rewards Hub.
What is Rewards Hub?
Rewards Hub is a self-service loyalty program management platform built into the Access Evo ecosystem. It gives loyalty program managers the ability to independently create and manage rewards, adjust program settings, and view performance data — all in real time, with no technical expertise required.
Before Rewards Hub, making changes to your loyalty program meant submitting a support request and waiting days or weeks for updates. Now you can act immediately — create a reward, adjust earning ratios (how many points earned for every dollar spent), or launch a promotion on your schedule.
⚠️ Important: You must be on Paytronix Loyalty with Access Evo Identity authentication to use Rewards Hub. If you haven't migrated to Access Evo Identity yet, contact your Technical Success Manager or Customer Success Manager to get started.
Access Rewards Hub
To open Rewards Hub from the Paytronix platform:
Log in to the Paytronix platform (PXS).
Click Access Button in the top-left corner of the screen.
In the Products section, select Rewards Hub.
Rewards Hub opens in an Access Workspace. To return to the Paytronix platform at any time, click Access Button again. In Products, select the Paytronix app and then select Loyalty.
What you can do in Rewards Hub
Manage your core loyalty program
Rewards Hub supports Bankable Points and Automatic Conversion core loyalty program types. Additional program types are coming soon.
Bankable Points programs
Your guests earn points and manually redeem them from your rewards catalog. In Rewards Hub, you can view and edit your earning ratios, visit duration (time limit for a single visit to count toward rewards) windows, and your full bankable points rewards catalog — all in real time.
Automatic Conversion programs
In an Automatic Conversion program, guests earn points that are automatically converted to rewards when a points threshold is reached. In Rewards Hub, you can view your Automatic Conversion program configuration, including your points threshold and the rungs (reward tiers) configured for your program.
To edit your Bankable Points or Automatic Conversion core program settings:
On the Rewards Hub main page, locate the Core Program Settings card.
Click Edit Program.
The Edit Program Settings dialog opens. Update any of the following fields.
Click Save Changes. A confirmation message confirms the update was successful.
Field | Description |
Points Earning Rate (per $1 spent) | The number of points a guest earns for every dollar they spend. Required. |
Minimum Visit Duration (minutes) | The minimum time a guest must spend at your location for their visit to count toward earning points. Required. |
⚠️ Important: Changes to Points Earning Rate and Minimum Visit Duration take effect immediately.
If your program has both a Bankable Points and an Automatic Conversion configuration set up simultaneously, Rewards Hub will display an unsupported configuration notice, and editing will be disabled.
If you're unsure about anything or need assistance with your program configuration, contact your Technical Success Manager, Customer Success Manager, or Paytronix Support.
Create a new program from scratch
This option is only available in Rewards Hub when setting up a Bankable Points or an Automatic Conversion program for the first time.
To create your new Bankable Points or Automatic Conversion core program:
On the Rewards Hub main page, locate the Core Program Settings card.
Click Set Up My Program.
Enter values for the Core Program Settings.
Click Continue.
Select Bankable Points or Automatic Conversion.
Click Continue.
Define the Rewards Catalog for your Bankable Points program or the auto-conversion reward rungs for your Automatic Conversion core program.
Click Review.
Review your program settings in the review screen. Click Back if you need to make changes, or click Submit to create your new program.
🤓 Tip: You can adjust these settings at any time if your needs change. The platform creates all required program components automatically — no support request needed.
Create and manage rewards
You can create, edit, and manage rewards directly in Rewards Hub using a visual, no-code interface. You can also customize the column display based on your preference. Supported reward types include:
New price.
Percentage off.
Dollar amount off.
Buy X get Y (e.g., BOGO).
Member pricing.
Create a new reward
On the Rewards Hub main page, click Create New Reward.
Fill in the required and optional fields (see field reference below) in the reward creation dialog.
Click Review.
Review your reward details in the review screen, showing all your configured settings. Click Back to make changes, or click Submit Reward to publish. You will see a success message confirming your reward was created.
Edit an existing reward
In your rewards list, locate the reward you want to change.
Click Edit next to the reward.
In the edit dialog, pre-filled with the current settings, make your changes (see field reference below).
Click Review. A review screen appears showing your updated settings.
Review your reward details in the review screen, showing all your configured settings. Click Back to continue editing, or click Save to apply. You will see a success message confirming your reward was updated.
Reward field reference
Basic information
Field | Description | Required |
Reward Name | The name of the reward. Maximum 100 characters, Letters, numbers, and common symbols only. Must be unique. | Required |
Description | A brief description of the reward. Maximum 255 characters. | Required |
Wallet Type | Select Redeem (guests redeem points for the reward) or Member Pricing (guests receive a discounted price). | Required |
Reward type
These fields appear when you select Redeem as the wallet type.
Field | Description | Required |
Type | Select the reward mechanism: percentage off, dollar off, new price, or Buy X Get Y (BOGO). | Required |
Value / Percentage | The monetary value or percentage discount. Must be greater than zero. For percentage off, must be between 0 and 100. | Required |
BOGO configuration
These fields appear when you select Buy X Get Y as the reward type.
Purchase conditions
Define what a guest must buy to qualify.
Field | Description |
Category | The category of items the guest must purchase. |
Item Type | Whether the condition applies to a specific item or a modifier. |
Quantity | The number of items required (one to 100). |
You can add up to 10 purchase conditions.
Discount settings
Define what the guest receives.
Field | Description |
Category | The category of items to which the discount applies. |
Discount Type | New price, percentage off, dollar off, or free item. |
Value | The discount amount (not shown for free item). |
Apply discount on highest-price item | Select this option to apply the discount to the most expensive qualifying item in the transaction. |
Member Pricing configuration
These fields appear when you select Member Pricing as the wallet type.
Field | Description | Required |
Start Date | The date member pricing begins. | Optional |
End Date | The date member pricing ends. Must be on or after the start date. | Optional |
Quantity Per Tx | The number of items eligible for member pricing per transaction. Defaults to one. | Optional |
For Registered Guests Only | Restrict member pricing to registered guests. | Optional |
Bankable Points program
Field | Description | Required |
Add to bankable points program | Select this option to include the reward in your bankable points catalog. | Optional |
Start Date | The date reward availability begins. | Optional |
End Date | The date reward availability ends. Must be on or after the start date. | Optional |
Expire After (days) | The number of days the reward balance is available before expiring. | Optional |
Upload Thumbnail Image | A small image displayed with the reward. | Optional |
Upload Large Image | A larger image displayed with the reward. | Optional |
Advanced options
Field | Description | Required |
Maximum Quantity | The total number of times this reward can be redeemed. Toggle off for unlimited redemptions. Must be one or greater if enabled. | Optional |
Daily Reward Limit | The number of times a guest can redeem this reward per day. Must be less than the maximum quantity if both are set. | Optional |
Daily Accrual Limit | The number of times a guest can accrue this reward per day. | Optional |
Discount Object Number | A point-of-sale identifier that links this reward to your POS system. Letters and numbers only. | Optional |
Automatically Redeem Wallet | When enabled, this reward is automatically applied at checkout when conditions are met, without guest action. | Optional |
Visual options
Field | Description | Required |
Singular Text | The singular form of the reward name (for example, "Point", "Star"). Shown when displaying a count of one. Maximum 30 characters. | Optional |
Plural Text | The plural form of the reward name (for example, "Points", "Stars"). Shown when displaying a count greater than one. Maximum 30 characters. | Optional |
Image URL | A URL for a custom reward image hosted online. | Optional |
Link | An optional URL for guests to click from the reward (for example, terms and conditions). Maximum 255 characters. | Optional |
Link Label | The display text for the link. | Optional |
Guest Display Options
Field | Description |
Show wallet balance | Controls whether the reward is visible to guests. |
Show expiration dates | Controls whether expiration dates are shown to guests. |
Hide when balance is 0 | Hides this reward from guests when the balance reaches zero. |
Review changes before they go live
Before any reward or program change is saved, Rewards Hub displays a confirmation screen. This gives you a chance to review your full configuration before it takes effect.
The confirmation screen shows:
An automated summary describing the impact of your changes, including whether the reward or program will be available to guests immediately and whether it will be visible to them.
A detailed view of all the settings you've configured.
From the confirmation screen, you can confirm the change, go back to edit, or cancel the operation entirely.
Examples of confirmation summaries:
'This reward will be available to guests immediately and will remain visible in your rewards catalog indefinitely.'
'This reward will become available to guests on [date] and will remain visible until [end date].'
'This bankable points program will be available to guests immediately, and guests will be able to start earning points with their next transaction.'
View performance data
The rewards table includes statistics for each reward so you can track performance across your program and spot trends quickly.
Governance and security
Rewards Hub includes controls to help you manage access and maintain a clear record of all activity.
Permission-based access. Your existing Paytronix permissions restrict your ability to create rewards. Not all users will have the ability to create or publish rewards.
Audit logs. Every change made in Rewards Hub is logged with the user name, change type, and timestamp, giving you a full history of program activity.
Confirmation screens. All changes require confirmation before they go live, reducing the risk of accidental updates.
Telemetry and feedback
Rewards Hub includes built-in feedback prompts and usage tracking to help Paytronix understand how the product is being used and where improvements may be needed. As you work through program setup, you may occasionally be asked to rate your experience. Your feedback helps us identify what’s working well and where additional guidance or enhancements would be valuable.
Frequently asked questions
What loyalty program types does Rewards Hub support?
Rewards Hub supports Bankable Points and Automatic Conversion programs. Additional program types coming soon.
Can I create a completely new loyalty program in Rewards Hub?
Yes. You can set up a new Bankable Points or Automatic Conversion program directly in Rewards Hub. The setup flow guides you through your program type selection and configuration. The platform builds all required program components automatically — no support request needed.
What reward types can I create?
You can create percentage off, dollar off, new price, BOGO (Buy X Get Y), and member pricing rewards. Advanced BOGO configuration options are available directly in the reward creation screen.
Can I set up a reward without immediately making it visible to guests?
Yes. When you create a reward, the Show wallet balance option is active for it by default. When you deselect this option, the reward will not be visible for guests.
Can all users in my organization access Rewards Hub?
Your Paytronix permissions determine your access to Rewards Hub. The ability to create and publish rewards is restricted to users with the appropriate permission level.
Do I need to contact support to make program changes?
No. Support is available to assist, but the purpose of Rewards Hub is to give you direct control over your program without requiring a support request for standard reward and program configuration tasks.
What do I need before I can use Rewards Hub?
You need to be on Paytronix Loyalty, have completed migration to Access Evo Identity, and have the Rewards Module Read and Write web page group permissions. If you haven't migrated yet, contact your Technical Success Manager or Customer Success Manager to get started.
For additional assistance, please get in touch with your Technical Success Manager or Customer Success Manager, or contact Paytronix Support.