Overview
Forgot Visit Code (FVC) is a great way for a guest to still earn loyalty points after-the-fact on an order even if they initially forgot to identify as a loyalty guest at the point of sale (POS).. While not recommended as the primary way to earn loyalty points, it’s a good ‘second-chance’ option to consider.
How does the Forgot Visit Code work?
FVC operates with subtle differences, depending on which POS system is in place. We recommend contacting Paytronix Support or your POS provider to learn more about how the code is generated.
Supported POS Systems
Micros 3700
Aloha QuickService:
Toast
BSL
Revel
Auphan
Xpient
How do I configure the Forgot Visit Code?
Contact Paytronix Support at [email protected] for assistance setting up the FVC. Paytronix will work with you to configure various components such as:
The number of FVCs generated on a given day the guest can apply to their account
The Point accrual limit
Number of days after generation the code is active
Update configuration files (Micros or Aloha POS systems)
How do I allow my guests to apply the Forgot Visit Code?
Contact Paytronix Support at [email protected] for assistance in allowing guests to apply their FVC.
In the Paytronix guest website
In the Paytronix Branded app
Using the Paytronix API
How do my guests receive their Forgot Visit Code?
Depending on the POS system being used, a code, barcode or QR code will print as a trailer on the guest’s receipt and look similar to the example below.
Alternatively, the code, barcode or QR code will print as a separate short note, or chit, as seen below.
For additional assistance, please contact your Paytronix solutions consultant, customer success manager, or email [email protected].