Overview
Store closures are handled by our Support Team to ensure accuracy and provide you with dedicated assistance throughout the process.
Important: Store closures must be requested through our Support Team rather than being processed directly in the Client Portal.
Understanding Different Types of Store Actions
It's important to understand what we mean by "closing a store" versus other store management actions:
Closing a Store in Paytronix (This Article) This action involves permanently shutting down a store's operations within the Paytronix system. It is a comprehensive process that includes deactivating the store's ability to transact and removing it from active listings. You can request to close a store immediately or schedule it to close at a future date.
Temporarily Disabling Online Ordering This action refers to temporarily preventing a store from accepting orders through the online ordering system. It does not close the store permanently but makes it unavailable for online orders for a temporary period. The store can quickly resume online operations without undergoing the full setup process again.
Removing Store Visibility from Online Ordering This action involves making a store invisible or unsearchable in the online ordering interface. While the store might still be operational or accepting orders through other channels, it does not appear in the online ordering platform for customers to find.
If you need help with temporary online ordering changes or visibility adjustments (options 2 and 3 above), please contact our Support Team for guidance on the best approach for your situation.
How do I request a store closure?
Contact Our Support Team
When you need to close a store, contact our Support Team using your usual process:
Email Support
Submit a Case in the Help Center
Note: You'll need to be logged in to submit a case
Required Information
Please include these details in your request:
Store Name
Store ID
This information can be found in Store Administration > Stores
Requested Closure Date
What happens next?
Our Support Team will handle the entire closure process for you, ensuring:
All data and system settings are managed correctly
Proper billing adjustments are made
The closure is completed on your requested date
How do I handle Online Ordering changes?
If you need to temporarily disable online ordering or adjust store visibility (rather than permanently closing the store), please contact our Support Team. Our team will help determine the best approach for your specific situation and can assist with:
Temporarily disabling online order acceptance
Adjusting store visibility in the online ordering platform
Permanent store closure (as described in this article)
Please provide the same required information listed above, along with details about what type of change you need.
What do I need to do about Money Movement?
Our Support Team will coordinate with billing during the closure process as part of our standard procedure.
Why this process?
This process ensures you receive personalized support throughout the store closure while ensuring that all your data and system settings are managed correctly.
Questions
Our Support team is ready to help with any store closure requests or questions about this new process. Please open a support case for assistance.