Overview
Occasionally, you may need to reset a guest's password. Follow the guidance below to complete this action.
What are the requirements for a guest password?
In August 2024, the password policy was updated to a 10-character requirement.
Merchants who had specific password settings in place prior to this change retained their current configurations. You can reach out to Paytronix Support or your Paytronix contact to adjust these settings if needed.
How do I reset a guest's password?
Log into the Paytronix Merchant Portal.
On the left navigation, go to Customer Service > Account Lookup. Look up the specific account you need to reset the password for. This can be achieved by searching for card number, email, first name, or any other relevant guest account information you have access to.
3. Once an account has been selected, under Account Services in the left navigation, select Reset Password.
4. Once this option is chosen, you can send a reset password email to the guest's provided email address by clicking Submit. The email will include any instructions for the guest on how to reset their password. This reset password link will be valid for 24 hours.
If you need further assistance, please contact your customer success manager, solutions consultant or email Paytronix Support at [email protected].