What is the Paytronix Help Center?
The Paytronix Help Center is your go-to location for resources and links to inform and support you like:
Help Articles
Paytronix Academy
Release Notes
System Status
Submit a Case
Logging in to Access the Help Center
Before you can access the tools available to you in Help Center, such as manage existing cases or create new ones, you’ll need to sign in. Authentication unlocks personalized tools—like viewing your own cases, replying to support specialists, and submitting new tickets.
If you are accessing the Help Center from your Paytronix client portal, you will automatically be authenticated.
If you are accessing the Help Center from the url: https://paytronix.my.site.com/help/s/login you will need to login by following the steps below.
To log in:
In the upper-right corner of the Home page click the Log in button.
You'll be directed to the login page of the Help Center where you can log in by clicking the Paytronix Client Login button.
After a successful login, you’ll see your name (or avatar) in place of the Log in button—confirming you’re signed in.
Once logged in, you’ll be able to see the additional features that are available for your profile.
Help Center Features
On the Home page of the Help Center you’ll see helpful widgets that provide direct links to important resources including:
Paytronix Knowledge Base: Click here to search and view our wealth of how-to and informational articles to help you make the most of your Paytronix products. If you'd like to view our Knowledge Base, directly, you can copy and paste this link to our public URL: https://help-paytronix.theaccessgroup.com/en.
Visit Paytronix Academy: Check out our Client Academy where you can view learning modules and courses on Paytronix features and products.
Release Notes: Quickly access our Release Notes to learn about our latest releases.
Paytronix Status Page: Curious how our system is performing? Click here to learn more.
Managing Your Support Cases
You can manage your support requests by clicking the in the upper left corner and selecting My Cases > Manage Cases.
You will see a list of all your recent support cases. You can change your view by selecting My Open Cases or My Closed Cases. You can also see your organizations' cases by selecting My Organization's Open Cases or My Organization's Closed Cases.
By clicking on any of the case numbers or subjects, you'll be taken to that particular case, where you can see the updates and status:
On the right side of the Case window, you can see the Status and Priority as determined by Paytronix Support.
Using the Update Case area, you can reply to the support specialist assigned to your case. You can include attachments as needed. You can also search the whole feed for specific keywords.
Creating a New Case for Support
The Customer Portal can be used to create new tickets and give a bit more detail (rather than sending an email to support).
After logging in, you can create a case as follows:
From the Help Center Home page click Submit a Case. This will take you to the Submit a Paytronix Support Case page where you'll be starting the creation of a new support case.
On the Submit a Paytronix Support Case page, fill out the fields marked by the asterisks. Please review the tips to the right of the case fields on submitting a new case.
When you have completed all the fields, click Submit which will create your case and send you an email confirmation.