Fraud Void Detail Report | Paytronix Knowledge Base

If you do not see this report in your Report Center, you do not currently have permission to run it. If you feel that this report could be useful for you, but it doesn’t appear on your list, please contact your user administrator for assistance.

IS THIS REPORT RIGHT FOR ME?

Uses

* Find all transactions for a date range that are a void.
* The best reports for detecting fraud are the Fraud Suspicious Redemption Activity Report and Fraud High Point Accrual Activity reports.

Restrictions

* None

SAMPLE OUTPUTS

Void Example - All Stores

HOW DO I INTERPRET THIS REPORT?

Interpretation Summary

This report contains information about all stored value void transactions that have been processed by the Paytronix servers. The transactions usually come through the POS, but some come directly through the web via a CSR (Customer Service Representative) action.

The first columns include information about the merchant and store, including your merchant name, store number and store name. These represent the store where the transaction took place. Then the report shows the date and time of the transaction, followed by the card number and card templates . After those columns, the transaction types is shown. This can be many different types, most commonly Void transactions. CSR adjustments are usually a “Rule Adjustment” transaction, which indicates that the Paytronix rules engine run. Then the amount voided is displayed - a void redeem transaction will show a positive amount and a void add will show a negative amount. This amount reflects the actual amount removed from or added to the card. Finally, all POS-specific information is shown, including check number, terminal ID and cashier ID.

Column Name	Definition
Store Merchant	Your merchant name
Store Number	The store number where the transaction took place (or was attributed to, in cases of CSR adjustments)
Store Name	The store name where the transaction took place (or was attributed to, in cases of CSR adjustments)
Date	The date/time of the transaction
Card Number	The affected card number
Card Template	The name of the card; for more information click here.
Transaction Type	The transaction that was completed; for more information click here.
Amount Voided	Amount removed from or added to the card as a result of this transaction
Check No.	The check number from the POS system
Terminal ID	The terminal where the transaction took place
Cashier ID	The cashier who was logged in to the terminal when the transaction took place; in the case of CSR adjustments, this is the Paytronix user number.

I LIKE IT, SO HOW DO I RUN THIS REPORT?

First enter the date range for which you’d like to run the report.
- Quick Date: Here you can choose Yesterday, Today, the current month, or last month. If you have set up by your custom fiscal periods, you may also choose to run the report by fiscal period.
- Manual Date Entry: Here you can type in your desired date range or find the day by clicking on the calendar icon to the right.
Check the “All” box if you would like to include all stores. You can also enter a specific store code to see one store or select a store group from the drop down box.
Click Submit!

Note: This report is updated in real time.