Overview
One Time Password (OTP) login allows loyalty members to access their account via a secure 6-digit SMS code — no password reset required. When a member cannot remember their password, they can request a one-time code that authenticates them instantly, reducing friction, abandoned sessions, and inbound support volume.
How It Works
When a loyalty member attempts to log in and cannot remember their password:
The member selects the OTP option on the login screen.
A secure 6-digit code is sent to their registered mobile number via SMS.
The member enters the code to authenticate instantly.
Access is granted without requiring a password reset.
OTP is delivered as a transactional SMS message — members do not need to be opted in to marketing SMS communications to receive it.
Requirements & Availability
Requirement | Details |
Required Products | Paytronix Loyalty and Messaging with SMS |
SMS Opt-In | Not required — OTP is sent as a transactional message |
Tech Dependencies | Paytronix SMS and Paytronix Mobile App only. No POS dependencies. |
Supported Clients | All clients: SMS, regional, and enterprise (restaurants and convenience stores) |
Supported Channels | Loyalty app and guest website login only |
Not Supported | Online ordering login |
API Access | APIs available for third-party integrations |
Enabling OTP for a Client
To enable OTP, please start a conversation with Paytronix Support. Support will confirm you meet the requirements and will then discuss next steps with you.
Support Impact
OTP login is designed to reduce the following inbound ticket types:
Password reset requests from loyalty members
Post-visit receipt submissions from guests who abandoned checkout due to login failure
Engagement drop complaints tied to members being locked out of their accounts
When positioned correctly, OTP gives members a self-service recovery path that reduces ticket volume and improves the guest experience without replacing existing password-based login.