Overview
Access Identity is the Access Group & Paytronix's new unified login system that provides a centralized way to access all Paytronix products and services through a single authentication process.
What is Access Identity?
Access Identity eliminates the need to remember multiple passwords and login credentials for different Paytronix products.When you log into the Paytronix system with Access Identity enabled, you'll be directed to the Access Identity login screen. After successful authentication, you'll see theAccess Evobutton within your dashboard, which provides access to all available Paytronix modules and products.
Why should I use Access Identity?
Access Identity offers several benefits for hospitality professionals:
Single sign-on experience: Log in once and access all Paytronix products without additional authentication
Enhanced security: Advanced security features including two-factor authentication options
Streamlined workflow: Seamless navigation between different Paytronix modules
Centralised user management: Simplified account management and password policies
Future-ready platform: Built to support new Paytronix products and integrations
Prerequisites
Before you can use Access Identity in your client portal, the following requirements must be met:
Paytronix will enable Access Identity for your organization. You will receive a notification once this has been enabled for you.
Your IT administrator must complete the initial Access Identity configuration
Your organization must be either a new Paytronix client or an existing client scheduled for migration
User accounts must be created and configured by your administrator
Note: Access Identity setup and configuration is managed by your IT administrator or designated system administrator. Individual users do not need to perform any technical setup.
Setting up Access Identity
Receiving your Access Identity account
Your IT administrator will create your Access Identity account and provide you with login credentials.
Note: For Paytronix customers, your Paytronix client portal login will be the same as your Access Identity login.
What to expect:
Your administrator creates your account in the Access Identity system.
You'll receive an email invitation with your login credentials.
Click the activation link in the email.
Complete the initial password setup process when prompted.
Verify your account details.
Click Complete Setup to activate your account.
Security settings configuration
Access Identity supports enhanced security features that are configured by your IT administrator:
Your administrator can configure:
Two-factor authentication (2FA)requirements: Set whether 2FA is optional or mandatory
Password policies: Define complexity requirements and expiration settings
Session timeout: Configure automatic logout settings
Access permissions: Control which products and features you can access
If you need changes to your security settings, contact your IT administrator or system administrator.
Logging in with Access Identity
For new clients or migrated accounts
Navigate to your Paytronix login page.
You'll be automatically redirected to the Access Identity login screen.
Enter your Access Identity credentials.
Complete any additional security verification if prompted.
Click Sign In to access your dashboard.
Accessing your Paytronix products
After logging in, locate the Access Evo button at the top of your screen.
Click Access Evo to open the product selector.
Select Products > Paytronix to access your Paytronix products.
Choose the specific product you wish to work with.
Follow your usual workflow within the selected product.
Advanced Access Identity features
Two-factor authentication
Two-factor authentication (2FA) is an optional security feature that your IT administrator can enable for your account to add an extra layer of protection.
If 2FA is enabled for your account:
You'll be prompted to set up 2FA during your first login.
Follow the on-screen instructions to configure your preferred 2FA method.
Complete the verification process.
Save your backup codes in a secure location.
If you need assistance with 2FA setup or encounter issues, contact your IT administrator.
For detailed guidance on two-factor authentication, refer to the Two-Factor Authentication article.
Security policies
Your IT administrator can create custom security policies for your organization that control:
Password complexity requirements
Session timeout settings
Authentication methods
Access restrictions
Federation with enterprise identity providers
These policies are applied automatically to your account and don't require any action from individual users.
For information on security policies, see the Configure Security Policies article.
Federation services
If your organization uses enterprise identity providers, your IT administrator can configure Access Identity to integrate with systems such as:
Microsoft Azure Active Directory
Active Directory Federation Services (ADFS)
Other OpenID Connect-compatible systems
Federation setup is handled entirely by your IT administrator. Once configured, you can use your existing corporate credentials to access Paytronix products through Access Identity.
For federation setup guidance, refer to the Federation Configuration article.
Important information
For SSO users
Important: If you currently use Single Sign-On (SSO), continue using your existing login method. Access Identity does not replace SSO functionality.
For additional SSO guidance, read these articles:
Paytronix Customer SSO Guide
Merchant User SSO Okta Setup
Merchant User SSO AzureAD Setup
Migration process
Existing customers will be migrated to Access Identity through a planned process. You'll receive specific instructions when your migration is scheduled, including:
Timeline for the migration
Required actions before the migration
New login credentials and setup instructions
Training resources and support contacts
Login changes
Once migrated, your login process will change, and you'll need to use your new Access Identity credentials to access all Paytronix products.
Troubleshooting
Common issues and solutions
I can't access my account after migration
Ensure you're using your new Access Identity credentials provided by your administrator
Check for any password reset emails in your inbox
Verify you're accessing the correct login URL
Contact your IT administrator if you haven't received your new credentials
I'm not seeing all my Paytronix products
Contact your IT administrator to verify your account permissions
Ensure your products have been properly configured in Access Identity by your administrator
Try logging out and logging back in to refresh your session
Two-factor authentication isn't working
Verify your mobile device's time settings are correct
Check that you're using the correct authenticator app
Contact your IT administrator if you need to reset your 2FA settings
I need to change my security settings
Contact your IT administrator to request changes to password policies, 2FA requirements, or access permissions
Individual users cannot modify most security settings directly
Getting additional help
For technical issues or account configuration requests, contact your IT administrator or designated system administrator first.
For additional assistance with Paytronix products and services, please contact your solutions consultant or customer success manager, or open a ticket with Paytronix Support.
For comprehensive Access Identity documentation and administrative guides, visit the Access Group Help Centre.
Additional Resources