Before You Start
You will need to make sure that your account has the `CSR Change Subscription Status` permission. Reach out to your User Administrator to get access to this functionality.
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âCancelling a subscription
Customer Service > Account Lookup specify the identifying information for the subscription holder:
Lookup the Subscribed Account
Select Manage Subscriptions under the Customer Account Services options
Select the subscription you would like to cancel, and click Submit:
Verify that the account has been unsubscribed in the account details:
Subscription benefits will still be available if the expiration date on their Subscription reward is in the future (i.e. if the guest canceled their subscription before their period has ended, theyâll still have access to rewards.) The guest should also receive an email confirming their cancellation has been processed.