Guests may request a refund for eGift cards which were ordered in error or no longer needed.
For cards which need to be resent to a new email address, this can be accomplished from many of the same steps.
For cards which need to be refunded, you should check the remaining balance of the card before using this process (PXS > Customer Service > Account Lookup > Account Balance). If part of the original balance has been used, you will need to contact Paytronix Support for a partial refund.
You will need to know the order number or date of the card purchase. If you know the date only, use the Web Order Fulfillment report for that day to find the card number. Customer information in the report will indicate which guest purchased which card.
If you know the order number, use the Web Order Lookup section of PXS > Customer Service, and input the order number.
This will pull up the individual order details. The card number, recipient, and price are all listed under the order.
If this order needs to be sent to a new recipient, update the email under the Recipient tab and choose Update and Resend.
This will resend to the correct recipient.
If the order needs to be refunded entirely, select the Refund button near the top of the order.
This will refund the entire purchase of the price to the credit card used. The guest should see the refund processed in as little as a few business days, but this largely depends on their financial institution.