A Customer Success Plan (CSP) is the level of support that your organization has signed up for. The level chosen determines what support is available to you and how many people can raise support cases.
📌 Note: Not all Access products currently support CSPs. However, they are being rolled out to all products.
CSP levels
For detailed CSP information and an in-depth look at the plans specifically for your products, follow the steps below:
Go to our Success Services page>
Select the plan you want more information about.
The Essential Plan.
The Standard Plan.
The Premier Plan.
The Advantage Plan.
📌 Note: If you have a Legacy contract, your support terms and service level agreements are specified in your individual contract. This is a legacy plan that is no longer being sold.
Change your plan
To upgrade to a new plan, reach out directly to your Account Manager or Customer Success Manager. You would have been given their contact details during your onboarding process.
⚠️ Important: Changing the plan means changing your contract and billing with Access. If you don’t have this authorisation within your organization, reach out internally to the appropriate person and ask them to contact us.