The Access Evo Help Centre, hosted on Intercom, serves as the primary knowledge base for users of the Access Evo platform. The homepage features a search bar for finding specific articles, along with a curated set of topic collections that guide users through onboarding, day-to-day usage, and troubleshooting.
Key collections include:
Getting Started – Onboarding and setup guidance
Help & Support – Locating the right support resources
What's New in Access Evo – Latest feature releases
Security in Access Evo – Guidance on Access Identity and securing your environment
Empower Your Team – Collaboration, shared spaces, and settings
Learning in Access Evo – Tips for using Access Learning
Evo Researcher – Guide to getting the most out of Researcher
Data Engine – Getting started with Access Analytics
Troubleshooting – Common issues and resolutions
Access Analytics – Full guide to Access Analytics
Evo Navigator – Collection about Evo Navigator
Access Collaborate – Guide to Access Collaborate
Access Applause – Getting started with Access Applause
Access Employee Performance – Guide to the Employee Performance tool
Access Engage – Access Engage guides
Access Engage (additional collection) – Further Access Engage resources
Meeting Assistant – Everything about Access Meeting Assistant
Evo Workflow Automation – Guide to Evo Workflow Automation
Access Learning – Collection on Access Learning
Copilot – Collection on Evo Copilot (6 articles)